Work isn't working
Work feels harder than it should
People are stuck - fighting fires, running on empty, no time to add value.
Change keeps failing
Budgets have sunk into projects nobody wants. Solutions to the wrong problem.
Customers won't wait
They're restless, moving to faster competitors and AI-powered DIY options.
How have we got here?
Disruption is changing expectations
4 in 5 customer service reps say customers expect more than ever6, and we're feeling the pressure it's putting on us and our teams.
How do we respond?
We can't go around, so we go through
Curiosity, flexibility and imagination are among the most crucial skills for 20307
A global shift needs a whole new way of thinking.
Not just from the big corporates - from all of us.
We can rise to the challenge
By starting small and
co-creating a new way.
By owning ideas,
not outsourcing them.
By building an innovation culture,
one step at a time.
And see the benefits
We unlock sustainable
new profit growth
We reignite teams
with standout positioning
We build resilience,
efficiency and adaptability
- https://medium.com/@neovenator/is-remote-work-making-us-less-empathetic-972e93b02d9c
- https://www.nature.com/articles/s41586-022-04643-y
- https://www.gallup.com/workplace/660236/remote-work-paradox-engaged-distressed.aspx
- https://www.weforum.org/publications/the-future-of-jobs-report-2025/in-full/
- https://www.ey.com/en_gl/innovation-realized/how-leaders-can-rethink-human-intelligence-amid-thinking-machines
- https://www.salesforce.com/blog/customer-service-stats/
- https://www.weforum.org/publications/the-future-of-jobs-report-2025/in-full/